Question 1

How do I pay for a booking?

Accepted Answer

You can pay using credit/debit cards or other available payment methods during checkout. All transactions are secure and encrypted.

Question 2

How do refunds work?

Accepted Answer

Refunds are processed within 5-10 business days to your original payment method. The exact timeline depends on your bank.

Question 3

Can I pay in installments?

Accepted Answer

Installment options depend on the travel agency and the package. Check the payment section during checkout for available options.

Question 4

How do I cancel a booking?

Accepted Answer

Go to My Bookings, select the booking, and tap "Cancel Booking". Cancellation policies and fees vary by package.

Question 5

Can I change my travel dates?

Accepted Answer

Date changes depend on the agency's policy. Go to your booking details and tap "Request Change", or contact the agency directly via messages.

Question 6

What happens if the agency cancels my trip?

Accepted Answer

If an agency cancels, you'll be notified immediately and offered a full refund or alternative dates.

Question 7

When will I receive my documents?

Accepted Answer

Documents are typically available 7-14 days before departure. You'll be notified when they're ready to download.

Question 8

Where can I find my vouchers and tickets?

Accepted Answer

Go to My Bookings, select the booking, and check the "Documents" tab for all vouchers, tickets, and invoices.

Question 9

Can I get an invoice for my booking?

Accepted Answer

Invoices are automatically generated after payment and available in the Documents section of your booking.

Question 10

How do I message a travel agency?

Accepted Answer

Go to the package or booking page and tap the message icon, or visit the Messages section to start a new conversation.

Question 11

How long do agencies take to respond?

Accepted Answer

Most agencies respond within 24 hours. You'll receive a notification when they reply.

Question 12

How do I report an issue with an agency?

Accepted Answer

You can report an issue from within your message thread by tapping the menu icon, or submit a support ticket below.

Question 13

I didn't receive my OTP code

Accepted Answer

Check your spam folder. If still missing, request a new code after 60 seconds or try a different email address.

Question 14

How do I change my password?

Accepted Answer

Go to Settings > Security to update your password. You'll need to verify your current password first.

Question 15

How do I delete my account?

Accepted Answer

Go to Settings > Privacy & Data to request account deletion. Active bookings must be completed or cancelled first.

Help & Support

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